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Frequently Asked Questions
Orders & Shipping
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Once your order ships, estimated delivery times are:
- Standard Shipping (UPS SurePost or USPS Ground Advantage): 1–5 business days to the Los Angeles area, 5–7 to the East Coast, 7–14 to Alaska, Hawaii, Puerto Rico, and U.S. territories, and 3–6 weeks to APO/FPO addresses.
- UPS Ground: 3–7 business days.
- UPS 2nd Day Air: 2 business days. Orders that reach UPS after the daily cutoff may take one additional business day.
*Delivery times are estimates, not guarantees. See our Shipping Policy for full details.
Yes. Standard shipping is free on domestic orders over $125. Shipping for all other orders is calculated at checkout.
Email us right away at contact@graflantz.com and we'll do our best to help. Because many orders, especially expedited ones, are packed and shipped the same day, we can't guarantee changes, and we can't make any once an order has shipped. Please double-check your shipping address before placing your order.
If you added Checkout+ at checkout, you can file a claim through our Returns Portal by selecting "Start a return or claim for a gift".
If you didn't add Checkout+, email us at contact@graflantz.com and we'll help you file a claim with the carrier.
We ship throughout the United States and to Canada, Europe, Australia, and New Zealand. Available shipping options and costs are calculated at checkout based on your destination.
Duties and taxes are calculated and collected at checkout, so you won't owe anything more when your package arrives.
Holiday FAQ
Purchases made between 11/13/26 and 12/24/26 are eligible for returns or exchanges through 1/15/27.
Items must be unused and in their original condition, with tags attached and original packaging included. Items marked final sale are not eligible for returns or exchanges.
Returns & Exchanges
Start your return or exchange in our Returns Portal within 30 days of delivery. You'll receive a prepaid shipping label and instructions there.
Most items purchased on graflantz.com can be returned within 30 days of delivery. Items must be unused, in their original condition and packaging. Final Sale, Archive, and monogrammed items can't be returned or exchanged. See our Refund Policy for full details.
Yes. In our Returns Portal, you can exchange for the same item, a different color or shape of a similar item, or shop for something new.
Returns and exchanges are free on domestic orders that include Checkout+ (Free Returns & Package Protection), which you can add at checkout. Without Checkout+, the cost of return shipping is deducted from your refund. If your item arrived defective or we sent the wrong item, your return is always free.
Once your return arrives at our warehouse, we'll inspect it and process your refund within 10 business days to your original payment method. Please allow 7–10 business days for the refund to appear on your statement.
Yes, and the gift giver won't be notified. In our Returns Portal, select "Start a return or claim for a gift." Gift returns are issued as a gift card.
No. Please contact the retailer where you made your purchase about returns or exchanges.
Promotions & Offers
Only one discount code can be used per order. Discount codes can't be combined with other promotions or with Graf Lantz Circle rewards.
Unless a promotion says otherwise, discount codes and rewards apply only to full-priced items. Gift cards, Archive, and Final Sale items are excluded.
No. Reward points and free shipping rewards can't be used with sale items, promotions, or discount codes.
Promotional purchases can be returned under our standard Refund Policy, unless marked Final Sale. Your refund will be the amount you actually paid after any discount.
Products & Care
Care instructions for each of our materials are in our Cleaning & Care Guide.
Dimensions, materials, and other details are listed on each product page under "Size".
Have a question we didn't answer? Email us at contact@graflantz.com.
We don't have our own stores, but you can find Graf Lantz at retailers near you using our Stockist Locator.
Account, Payment & Loyalty
Sign in with your email and password, or select "Forgot your password?" to reset it.
Still having trouble? Email us at contact@graflantz.com.
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, Elo, and UnionPay, as well as PayPal, Shop Pay, and Apple Pay. You can also split your purchase into installments with Klarna, Afterpay, or Shop Pay Installments.
All orders are charged in U.S. dollars. Your bank may apply its own conversion rate and fees.
The Graf Lantz Circle is our free rewards program. Members earn points on purchases that can be redeemed for rewards on future orders. Learn more.
*Our loyalty rewards program is closed to new sign ups right now. Please check back on January 15th, 2027.
Your points balance appears in your rewards account when you're signed in. To use points, sign in before checkout.
Yes. Points expire one year after they're issued.
Still need a hand?
We're available Monday–Friday, 9 AM–5 PM PST, and typically respond within 24 hours on business days.