Shipping Policy

Last updated: Oct 13, 2026

Order Processing

All products are shipped from Los Angeles, California. Orders are typically processed and shipped from our factory within 1-3 business days. Orders are not processed or shipped on weekends or holidays.

Once your order ships, you will receive a confirmation email with tracking information.

Domestic Shipping

We offer free standard ground shipping within the United States on orders over $125. Shipping charges for domestic orders under $125 and for expedited shipping are calculated at checkout.

Delivery times are estimates provided by the carrier and are not guaranteed. Ground shipping typically takes 1-2 business days to the West Coast and 4-5 business days to the East Coast after your order ships.

If we are unable to ship your order within the time stated above, we will notify you by email with a revised shipping date and give you the option to cancel your order for a full refund.

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

International Shipping

Graf Lantz ships to many countries internationally via Passport Shipping. Available shipping options and rates depend on your location and are calculated at checkout.

International orders ship Delivery Duties Paid (DDP), meaning applicable duties and taxes are collected at checkout rather than upon delivery. This allows customers to see and pay applicable import costs upfront, without additional duties due when the package arrives.

Lost, Stolen, or Damaged Packages

Optional package protection, provided through our partner Redo, is available at checkout and covers packages that are lost, stolen, or damaged during shipping. Please see our Refund Policy for details on coverage and how to file a claim.

If you did not purchase package protection, please contact us at contact@graflantz.com and we will help you file a claim with the shipping carrier.

Returns

For information about returns, exchanges, and refunds, please see our Refund Policy. To start a return, visit our returns portal.

Contact Us

For questions about shipping, please contact us at contact@graflantz.com.