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Frequently Asked Questions
Return Center
- Most items purchased on graflantz.com can be returned within 14 days of delivery through our Returns Portal.
- For gift exchanges, please visit our Gift Returns Page for more information.
- Refunds may take 7–10 business days to appear on your statement after processing.
- Please note: Masks, mask accessories, clearance, and final sale items are not eligible for returns or exchanges. Final sale items sent back to us cannot be accepted.
Exchanges must be initiated in our Returns Portal within 14 days of the delivery date. You will be able to exchange for an identical item, exchange for a different color or shape of a like item, or shop for a brand new item.
Alternatively, you can reach out to contact@graflantz.com for assistance with your exchange request.
No. Please contact the retailer from the initial time of purchase regarding any returns or exchanges.
Returns and exchanges are free for domestic orders that include Checkout+ (Free Returns & Package Protection). Simply select "Checkout+" at checkout to receive this benefit.
Typically 1 - 2 weeks once returned to the warehouse.
Yes! In our returns portal, be sure to click on the “Start a return or claim for a gift” link to initiate your gift return or exchange.
Questions About My Order
- I have a Graf Lantz Circle account
- If you don't have a Graf Lantz Circle account, email: contact@graflantz.com
Orders are typically fulfilled within 1–3 business days before being handed off to our shipping partners.
The following delivery dates are estimates, not guarantees.
Free Standard Shipping (UPS SurePost or USPS Ground Advantage):
- Los Angeles area: 1–5 days after fulfillment
- East Coast: 5–7 days after fulfillment
- Alaska, Hawaii, Puerto Rico, and U.S. territories: 7–14 days after fulfillment
- APO/FPO addresses: 3–6 weeks after fulfillment
UPS Ground: Typically arrives within 3–7 business days after the carrier receives the package.
UPS 2nd Day Air: Orders scanned by UPS before 3:00 PM should arrive within 3 business days. Please allow 1–3 business days for order processing before shipping. Expedited orders are prioritized but may be delayed during high-volume periods.
We’ll do our best to update your shipping address if needed, but in most cases, changes cannot be made once an order is placed. Due to our fast fulfillment process, some orders—especially those with expedited shipping—may be packed and shipped the same day. Unfortunately, we cannot make any changes once a package has shipped. Please double-check your address before confirming your order, as Graf Lantz is not responsible for lost, missing, or misdelivered packages.
Please check your email to find your shipping notification which will contain your tracking details.
Due to fulfillment speeds, some orders may be packed and shipped on the same day they are placed, especially if expedited shipping was requested. Once an order is marked shipped, we are unable to make any updates.
General Questions
Yes! Our rewards program is named The Graf Lantz Circle
No, but we have Stockists.
Account Questions
Please reach out to contact@graflantz.com for assistance.
Please reach out to contact@graflantz.com for assistance.
Payment Information
We currently accept the following cards: Visa, MasterCard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay as well as PayPal, Shop Pay, Apple Pay, Afterpay, and Klarna.
US Dollars
Yes, through Klarna, Afterpay, and Shop Pay.
Shipping Information
We currently ship within the United States as well as Internationally to Canada, Europe, Australia, and New Zealand.
We will do our best to edit your shipping address if needed, but in most cases we are unable to change the address once the order is placed.
Orders are typically fulfilled within 1–3 business days before being handed off to our shipping partners.
- Free Standard Shipping (UPS SurePost or USPS Ground Advantage): Delivery times vary based on location.
- Los Angeles area: 1–5 days after fulfillment
- East Coast: 5–7 days after fulfillment
- Alaska, Hawaii, Puerto Rico, and U.S. territories: 7–14 days after fulfillment
- APO/FPO addresses: 3–6 weeks after fulfillment
- UPS Ground: Typically arrives within 3–7 business days after the carrier receives the package.
*Delivery dates are estimates, not guarantees.
UPS 2nd Day Air: Orders scanned by UPS before 3:00 PM should arrive within 3 business days. Please allow 1–3 business days for order processing before shipping. Expedited orders are prioritized but may be delayed during high-volume periods.
- UPS Ground is not a guaranteed service and typically takes 3–7 business days to arrive after shipping. Estimated delivery dates are provided as a guideline but are not guaranteed.
- UPS 2nd Day Air delivery depends on the exact time the order ships. Orders are usually processed and shipped within 1–3 business days. If an order is shipped after UPS’s daily cutoff time, delivery may take an additional business day. We prioritize expedited shipments and appreciate your patience as we work to get your order to you as quickly as possible.
Duties and fees will be covered in the shipping cost.
Product Details
Discounts & Rewards Program
Discounts and rewards apply only to full-priced items. Reward points and free shipping rewards cannot be used with sales, promotions, or discount codes. Discount codes may not be combined with Graf Lantz Circle rewards.
Yes! Our rewards program is named The Graf Lantz Circle. Learn more about it here:
The points are shown in your loyalty account when logged in.
As long as you are signed in to your rewards account, a sliding bar displaying your available points should appear at checkout. The bar may not appear if you are using Shop Pay, unless you are signed in as "guest". Also, if there are sale items in your cart or a discount code applied, the sliding bar may not appear. You may then select the amount of points you wish to apply to your purchase.
Yes, one year after they're issued.
Graf Lantz offers price adjustments on items purchased up to 7 days prior to the commencement date of a sale. Adjustments must be claimed within 7 days of sale start date. We are unable to offer price adjustments on items originally purchased on sale, with a discount code, or on any special promotion items that are temporarily reduced in price. Note: Discount codes cannot be combined and are not applicable to items that are already reduced in price. Please email contact@graflantz.com for any adjustments or inquiries.
We're available Monday–Friday, 9 AM–5 PM PST. We typically respond within 24 hours. Email us at contact@graflantz.com.